From Loss to Success: The Inspiring Journey of One In a Million Virtual Assistant Services

Born, raised, and living in Rainham, Kent, Hayley Mill started One In a Million Virtual Assistant Services after two life-changing events in 2020. Hayley's story is one of resilience, reinvention and the quiet determination that defines so many in the assistant profession. After facing significant personal loss, she channelled her grief into building something meaningful — a VA business that now supports clients across the UK. Her journey is a reminder that the skills honed as an assistant — organisation, empathy, attention to detail, and the ability to anticipate needs — are exactly the foundations of a successful business. Hayley's advice to other assistants considering the leap to VA work: start before you feel ready, charge what you are worth, and never underestimate the power of your own network.